Refund policy
At JAGLION, we want you to feel confident with every order. If an item is not right for you, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the item must:
- Be unworn.
- Be unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned within 14 days of delivery.
Items that show signs of wear, washing, use, damage after delivery, or missing original tags may not be eligible for return or exchange.
Size Exchanges
If the size you ordered is not the right fit, you may request an exchange within 14 days of delivery, provided the item meets the eligibility conditions above.
Each product has its own size guide, so we recommend checking the measurements shown on the product page before placing your order.
If you are unsure about your size, contact our team through WhatsApp with your height and weight and we will help you choose the most suitable size.
How to Request a Return or Exchange
Before returning any item, please contact JAGLION through the official customer support methods displayed on our website.
Please provide your order details and the item you would like to return or exchange.
Our team will provide you with the necessary instructions for completing your request.
Returns
Eligible items may be returned within 14 days of delivery.
Once the returned item is received and its condition is reviewed, the return will be handled according to the applicable return procedure.
Please do not send an item back without first contacting our customer support team.
Exchanges
Eligible items may be exchanged within 14 days of delivery.
Exchange availability depends on the requested size, color, or product being available at the time the exchange is processed.
If the requested replacement is unavailable, our team will contact you regarding the available options.
Refunds
Refund arrangements for approved returns will be communicated by our customer support team as part of the return process.
Because Cash on Delivery is currently the available payment method, please contact us before returning an item so we can provide the applicable refund instructions.
Cash on Delivery
Cash on Delivery is currently the available payment method for orders.
The return and exchange eligibility rules remain the same for Cash on Delivery orders.
Order Issues
If you receive an incorrect item or experience an issue with your order, please contact our customer support team as soon as possible and provide your order details so we can review the issue.
Return and Exchange Period
The 14-day return and exchange period begins on the date your order is delivered.
Requests submitted after this period may not be eligible.
Contact
For return, exchange, sizing, or order-related assistance, please contact JAGLION using the official customer support methods displayed on our website.
