Shipping policy

Shipping Policy

Last updated: September 17, 2026

At JAGLION, we aim to process and deliver your order as quickly and smoothly as possible.

Delivery Time

Orders are typically delivered within 3–5 business days.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our control.

We work to process and dispatch orders as quickly as possible.

Free Shipping

Free shipping is available when your cart total, after all discounts have been applied, is over 2,000 EGP.

Orders with a final total of exactly 2,000 EGP do not qualify for free shipping.

Any applicable shipping charges will be shown during the ordering process before your order is completed.

Order Processing

Once your order is placed, it will be prepared for shipment.

Please make sure that your name, phone number, and delivery address are entered correctly to avoid delays.

If we need additional information to process your order, our team may contact you using the contact details provided with the order.

Cash on Delivery

Cash on Delivery is currently the available payment method.

Payment is collected when your order is delivered.

Delivery Attempts

Please make sure that the phone number provided with your order is available so the courier can contact you when necessary.

Failed delivery attempts caused by incorrect contact information, an incorrect address, or the customer being unavailable may result in delivery delays or additional arrangements.

Order Delays

Although most orders are delivered within the expected timeframe, delays may occasionally occur due to courier operations, high order volumes, public holidays, or circumstances outside our control.

If your order is significantly delayed, please contact our customer support team for assistance.

Changing Your Delivery Information

If you need to update your shipping address or contact information after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made once the order has already been processed or handed to the courier.

Returns and Exchanges

Returns and exchanges are available within 14 days of delivery, subject to the conditions stated in our Return & Exchange Policy.

For full details, please review our Return & Exchange Policy.

Order Issues

If you receive an incorrect item, experience a delivery issue, or have a question about your shipment, please contact JAGLION through the official customer support methods displayed on our website.

Contact

For shipping or order-related assistance, please contact JAGLION using the official customer support methods displayed on our website.